||Q: What are your business hours?
A: Herriott’s showroom is open and ready to serve you. Our showroom hours are Monday-Friday 9:00a – 5:00p and Saturday 9:00a – 1:00p. Our showroom is closed on Sunday. Our private after hours emergency line is available for clients as necessary. Please call 217-356-9713.
Q: Where are you located?
Q: What payment methods do you accept?
Q: Do you require a security deposit when renting your equipment?
Q: Do you require a deposit for renting a tent?
Q: When do I need to pay the balance of my reservation?
Q: Can I have Herriott’s deliver and pick-up my rental items?
Q: Can I have Herriott’s set-up and teardown my rental items?
Q: Do I need to return the rental items clean?
Q: How far in advance should I place my order?
Q: What if a piece of equipment is not working and/or working properly?
If you require further assistance, please call (217) 356-9713. If you are calling after business hours and your request is an emergency, please wait for the automated message and press “3” for assistance.
Q: Is there a minimum order required?
Q: What if I need to make changes to my order?
Q: What if I need to cancel my order?
Please keep in mind that when you confirm your order, we reserve our rental inventory for your special event. It will not be available for any other customer, on the date of your event, unless you indicate otherwise.
Q: What if I have lost, stolen or missing equipment?
Q: How do I decide what size tent I need?
Q: Do your tents come with sidewall?